Refunds & Cancellations Policy.
Under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, consumers purchasing services remotely may have a 14-day cancellation period.
If the client chooses to proceed with the service immediately, they acknowledge and agree that work may begin before the end of the 14-day cancellation period.
Cancellations made within 14 days may be eligible for a refund minus the value of any work already completed.
After 14 days from the date of agreement or invoice, payments are non-refundable unless otherwise agreed in writing.
Terms and Conditions
The purchase or request of any professional service through our website, platform, or other communication channels shall not constitute a legally binding agreement for the provision of such services until the Company has completed its internal review and has formally accepted the engagement.
All service requests are subject to the Company’s internal compliance, risk assessment, and client acceptance procedures.
Linenhall Promotions Limited reserves the absolute right, at its sole discretion, to decline or refuse the provision of any services at any time .
Reasons for refusal may include, but are not limited to:
- The nature, scope, or activities of the client’s business;
- Regulatory, legal, or compliance considerations;
- Anti-money laundering (AML) or know-your-client (KYC) requirements;
- The client’s geographical location or jurisdiction;
- Incomplete, inaccurate, or unsatisfactory information provided by the client; or
- Any other risk or factor that the Company considers relevant.
Where a service request is declined after payment has been made, the Company will notify the customer and arrange a refund of the relevant fee, less any administrative or processing costs incurred where permitted by law.
